Privacy Policy

We respect your privacy and are committed to protecting the personal information you entrust to us. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the choices available to you. We use plain language and keep explanations concise so you can understand how your data is handled.

Scope

This policy applies to personal data collected through our website, apps, customer support, and any account you create with us. It covers information needed to operate your account, provide services, and comply with legal and safety obligations.

Information We Collect

We collect information that you provide directly and data we obtain automatically when you use our services.

• Account information: name, date of birth, email address, username, password, preferred language, and country of residence when you register.
• Contact and support: messages and communications you send to our support team and our responses.
• Identity and verification data: documents and information necessary to verify identity and eligibility where required by our policies or applicable law.
• Device and technical data: IP address, device type, browser type, operating system, and basic device identifiers.
• Usage and activity data: pages visited, timestamps, settings, and in‑service activity logs needed to operate and secure accounts.
• Marketing preferences: choices you make about receiving promotional messages and communications from us.

How We Collect Information

• Directly from you when you register, update your profile, contact support, or opt in to services.
• Automatically when you use our services through cookies, analytics tools, and server logs.
• From third parties where you authorize it or where permitted by law, such as identity verification providers and fraud prevention services.

How We Use Your Information

We use personal data for specific and legitimate purposes, including:

• Creating and managing your account and profile.
• Communicating with you about your account, updates, and service notices.
• Providing customer support and responding to inquiries.
• Maintaining security, preventing fraud, and protecting our services and users.
• Personalizing and improving our website and services.
• Complying with legal obligations and enforcing our terms and policies.
• Sending marketing communications when you have consented to receive them; you can withdraw consent at any time.

Legal Bases for Processing (GDPR)

If you are in the European Economic Area (EEA) or the UK, we rely on the following legal bases to process personal data:

• Contractual necessity: processing necessary to perform our contract with you or take steps at your request before entering a contract.
• Legal obligation: processing required to comply with applicable laws and regulatory obligations.
• Legitimate interests: processing necessary for our legitimate business purposes (for example, security, fraud prevention, network and information security), balanced against your privacy rights.
• Consent: where we ask for your consent (for example, certain marketing communications or optional tracking), you may withdraw consent at any time.

Cookies and Tracking Technologies

We and our partners use cookies, web beacons, and similar technologies to provide and improve our services, analyze usage, and support functionality.

• Essential cookies are required for the site to operate and cannot be disabled.
• Performance and analytics cookies help us understand how the site is used and improve performance.
• Preference and functional cookies remember your settings and choices.
• Where applicable law requires consent for non‑essential cookies, we obtain that consent and give you the option to manage preferences.

Sharing and Disclosure of Information

We do not sell your personal data. We may share information in limited circumstances:

• With trusted service providers who perform services on our behalf (such as hosting, analytics, identity verification, and customer support). These providers are bound by confidentiality and may only use data to provide services to us.
• With third parties when required by law, to respond to legal process, or to protect rights, safety, or property.
• To comply with legitimate requests from regulators, law enforcement, or courts.
• In connection with a corporate transaction such as a merger, acquisition, or sale of assets; any buyer would be required to respect the rights described in this policy.

International Transfers

Personal data may be transferred to, and processed in, countries other than the one in which you reside. When we transfer data internationally we take appropriate steps to ensure it is protected, including contractual safeguards and where required by law, standard contractual clauses or other lawful transfer mechanisms.

Data Security

We implement technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, and destruction. Measures include encryption in transit, access controls, and regular security assessments. While we strive to protect your data, no security system is completely infallible.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data and legal requirements in the applicable jurisdiction.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. These may include:

• Right of access: request a copy of personal data we hold about you.
• Right to rectification: request correction of inaccurate or incomplete data.
• Right to erasure: request deletion of personal data where we have no lawful reason to retain it.
• Right to restrict processing: ask us to limit how we use your data in certain circumstances.
• Right to data portability: request transfer of your personal data to another service provider in a structured, commonly used format where applicable.
• Right to object: object to processing based on legitimate interests or direct marketing.
• Right to withdraw consent: where processing is based on consent, you can withdraw it at any time without affecting processing before withdrawal.

To exercise your rights, contact us at the address below. We will respond to verified requests in accordance with applicable law. You may also have the right to lodge a complaint with a relevant supervisory authority.

Automated Decisions and Profiling

We may use automated systems to process certain information for security, fraud prevention, and to improve service functionality. Where automated decision‑making produces legal effects or similarly significantly affects you, you may have rights to request human review and to express your views. Contact us to learn more about specific automated processes that affect you.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age required by applicable law. If we become aware that we have collected such information without appropriate consent, we will take steps to delete it.

Third‑Party Sites and Services

Our services may contain links to third‑party websites, widgets, or services. We are not responsible for the privacy practices of those sites. Please review the privacy policies of any third parties before providing them with personal information.

Changes to this Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the new policy and indicating the effective date. We encourage you to review this page periodically for the latest information on our privacy practices.

Contact Us

If you have questions, wish to exercise your rights, or want to make a complaint, contact us by email:

[email protected]

We will respond to reasonable requests to exercise your privacy rights and aim to address inquiries promptly and transparently.